Consumer Complaint Email IDs in India — Every Company & Government Portal (2026)

Consumer Complaint Email IDs — Complete Directory (2026)

Filing a complaint via email creates a timestamped paper trail — essential for any escalation to consumer court. Use these email IDs to directly reach the Grievance Officer or Nodal Officer of the government regulator or company concerned.

Government Consumer Helpline Email IDs

• National Consumer Helpline (NCH): nch@nic.in | Also file at consumerhelpline.gov.in
• Department of Consumer Affairs: secretary-ca@nic.in
• Ministry of Consumer Affairs: helpdesk-mincon@gov.in

Sector Regulator Email & Portals

• RBI Ombudsman (Banking complaints): cms.rbi.org.in (online form only — no direct email)
• IRDAI (Insurance complaints): igms.irda.gov.in | complaints@irdai.gov.in
• TRAI (Telecom complaints): advqos@trai.gov.in | DND portal: dnd.trai.gov.in
• DGCA (Airline complaints): airsewa.gov.in | dgca@nic.in
• SEBI (Stock market/investment): scores.gov.in | sebi@sebi.gov.in
• RERA (Real estate): Varies by state — find your state RERA portal via rera.gov.in

E-Commerce Company Grievance Officer Emails

• Amazon India: cs-reply@amazon.in → grievance-officer@amazon.in (grievance) → nodal-officer@amazon.in (nodal)
• Flipkart: cs@flipkart.com → grievance.officer@flipkart.com
• Meesho: grievance@meesho.com
• Myntra: complaints@myntra.com → nodalofficer@myntra.com
• Nykaa: customercare@nykaa.com → grievanceofficer@nykaa.com
• Ajio: customercare@ajio.com → grievance.officer@ajio.com
• Tata Cliq: customercare@tatacliq.com → grievanceofficer@tatacliq.com
• Croma: customercare@croma.com → grievanceofficer@croma.com
• Reliance Digital: contact@reliancedigital.in → grievanceofficer@reliancedigital.in

Food Delivery Grievance Emails

• Zomato: help@zomato.com → grievance@zomato.com
• Swiggy: support@swiggy.in → grievances@swiggy.in
• Blinkit (Zomato): support@blinkit.com → grievance@blinkit.com
• Zepto: support@zepto.in → grievance@zepto.in

Telecom Company Grievance Emails

• Airtel: 121@in.airtel.com → appellate office varies by state circle (find on Airtel website)
• Jio: care@jio.com → appellate@jio.com
• Vi (Vodafone Idea): care@vodafoneidea.com → appellate.officer@vodafoneidea.com
• BSNL: customercare@bsnl.co.in → gmcustomercare@bsnl.co.in

Banking Grievance Emails

• HDFC Bank: support@hdfcbank.com → gro@hdfcbank.com (GRO) → pno@hdfcbank.com (PNO) → RBI Ombudsman
• ICICI Bank: customer.care@icicibank.com → headservicequality@icicibank.com → pno@icicibank.com
• SBI: contactcentre@sbi.co.in → nodal.ag@sbi.co.in
• Axis Bank: customerservice@axisbank.com → nodaloffice@axisbank.com
• Kotak Mahindra Bank: customercare@kotak.com → nodalofficer@kotak.com
• IndusInd Bank: customer.care@indusind.com → nodal.officer@indusind.com

Travel & Accommodation Grievance Emails

• MakeMyTrip: customerrelation@makemytrip.com → grievance.officer@makemytrip.com
• Yatra: customerservice@yatra.com → grievance.officer@yatra.com
• Goibibo: customerservice@goibibo.com → grievance.officer@goibibo.com
• OYO Rooms: help@oyorooms.com → grievance@oyorooms.com
• Airbnb India: community@airbnb.com (use Help Centre for India contact)
• IRCTC: care@irctc.co.in → gm.care@irctc.co.in

EdTech Grievance Emails

• BYJU'S: support@byjus.com → grievance.officer@byjus.com
• Unacademy: support@unacademy.com → grievance@unacademy.com
• UpGrad: support@upgrad.com → grievance.officer@upgrad.com
• Vedantu: support@vedantu.com → grievance.officer@vedantu.com

Tips When Emailing a Grievance Officer

1. Use the subject line format: "Formal Consumer Complaint — [Issue] — Order/Reference No. [X]"
2. Attach evidence as PDFs — invoice, screenshots, chat transcripts
3. Set a clear deadline — "Please respond within 15 days, after which I will approach the National Consumer Helpline and EDAAKHIL consumer court"
4. Request a read receipt or send CC to yourself to document delivery
5. For formal legal notices, email alone is not sufficient — send by registered post as well, and keep the postal receipt

If the Grievance Officer email doesn't work or bounces, send to the general customer care address and also register a complaint on the NCH portal (consumerhelpline.gov.in) or call 1915.