How to resolve flight cancellation & delay & Send Legal Notices in India

The problem

Your flight was cancelled without adequate notice, you were denied boarding due to overbooking, or your flight was delayed for hours with no compensation, meals, or hotel — and the airline refuses to pay up.

Your legal rights

• Paid but Not Shipped: You paid for an order online, but the company has not dispatched it and their phone numbers/emails are unreachable.
• Counterfeit or Fake Products: The brand shipped a fake, heavily defective, or entirely different product from what was advertised on their site.
• Ghosted on Refunds: After returning a defective product, the company stopped communicating and has withheld the refund beyond the standard timeframe.
• Deceptive Sale Scams: The website ran a flash sale, collected money, and subsequently canceled orders without reversing the transaction.

How to escalate

1. File a complaint on AirSewa (airsewa.gov.in) — the DGCA grievance portal.
2. Send a legal notice to the airline citing DGCA CAR and demanding specific compensation.
3. Escalate to MoCA CPGRAMS (Ministry of Civil Aviation, pgportal.gov.in).
4. File on e-daakhil.nic.in (Consumer Commission) if unresolved.