Wrong CIBIL Score

The problem

Your CIBIL, Experian, or Equifax credit score has been wrongly impacted — a loan you never took, a default that was settled, or duplicate entries from a bank merger. This blocks your loan and credit card applications.

Your legal rights

• CICRA 2005 §15: You have the right to dispute inaccurate credit information. The credit bureau must investigate and resolve within 30 days.
• Bank obligation: The reporting bank/NBFC must rectify or confirm the data within 21 days of being notified by the bureau.
• CPA 2019: Wrong credit reporting is "deficiency in service" — you can claim compensation for financial loss (denied loans, higher interest rates).
• RBI CIC Directions: RBI mandates credit institutions to ensure accuracy and resolve disputes promptly.

How to escalate

1. File a dispute directly on the credit bureau's portal (CIBIL, Experian, Equifax, or CRIF).
2. Send a legal notice to both the bank and the credit bureau demanding correction + compensation.
3. Complain to RBI under the CIC framework if the bureau doesn't resolve in 30 days.
4. File on e-daakhil.nic.in (Consumer Commission) for compensation for financial loss.